Privacy Policy
Effective Date: May 7, 2026
Introduction
Humanitarian Software (“Humanitarian Software,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of the information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://humanitariansoftware.com (“Site”) or interact with our services.
By using the Site, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide Voluntarily
We may collect information you voluntarily provide when you:
• Contact us through the Site
• Request a demo or consultation
• Subscribe to updates or newsletters
• Register for webinars or events
• Apply for employment opportunities
• Communicate with us by email or other channels
This information may include:
• Name
• Email address
• Phone number
• Organization name
• Job title
• Any other information you choose to provide
Sensitive Information
Please do not submit sensitive personal information, protected health information, confidential beneficiary data, or other restricted information through public website forms unless specifically requested through a secure communication channel.
2. Cookies and Analytics
We may use cookies, pixels, analytics tools, and similar technologies to:
• Remember user preferences
• Improve website functionality
• Analyze traffic and user behavior
• Measure marketing effectiveness
• Maintain security and reliability
Third-party analytics or communication providers may include services such as:
• Google Analytics
• Email communication platforms
3. How We Use Information
We may use collected information to:
• Operate and maintain the Site
• Respond to inquiries and support requests
• Provide information about our services
• Improve user experience and platform performance
• Send updates, newsletters, or marketing communications
• Monitor security and prevent fraud or abuse
• Comply with legal obligations
• Protect the rights, property, or safety of Humanitarian Software, our users, or others
4. Customer and Platform Data
Humanitarian Software may provide products or services to organizations operating in humanitarian, nonprofit, emergency response, or related sectors.
When organizations use our platform or services, Humanitarian Software may process information on behalf of those organizations pursuant to separate agreements and customer instructions. In such cases, the customer organization remains responsible for the information they collect and manage within the platform.
This Privacy Policy applies primarily to information collected through our public-facing website and communications.
Customer Data Ownership
Customers retain ownership and control of their organizational data processed through Humanitarian Software platforms and services.
Humanitarian Software processes customer data solely for the purpose of providing contracted services and supporting authorized platform functionality.
5. Microsoft Services and Integrations
Humanitarian Software may integrate with Microsoft services and platforms, including Microsoft Azure, Microsoft 365, Microsoft Teams, Power Platform, or related Microsoft cloud services.
Information processed through Microsoft-integrated services is handled in accordance with applicable contractual obligations, customer configurations, and Microsoft platform requirements.
6. AI and Data Usage
Humanitarian Software does not use customer data submitted through its platform to train public artificial intelligence models unless explicitly authorized by the customer.
Any AI-enabled functionality is designed with appropriate safeguards, access controls, and data handling practices intended to protect customer confidentiality and operational security.
7. Sharing of Information
We do not sell personal information.
We may share information:
• With trusted service providers supporting our operations
• With vendors assisting in hosting, analytics, communications, or security
• To comply with applicable law, regulation, legal process, or lawful government request
• To protect the security, integrity, and rights of Humanitarian Software or others
• In connection with a merger, acquisition, financing, or business transaction
We do not share personal information for cross-context behavioral advertising.
8. International Data Transfers
If you access the Site from outside the United States, your information may be transferred to and processed in jurisdictions where we or our service providers operate.
We take reasonable measures designed to protect information transferred across borders in accordance with applicable law.
9. Data Security
We implement administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
These measures may include:
• Encryption in transit
• Access controls and authentication measures
• Least-privilege access practices
• Infrastructure monitoring and logging
• Vendor and service-provider security reviews
• Secure cloud infrastructure practices
No system or method of transmission over the internet can be guaranteed completely secure, and we cannot guarantee absolute security.
10. Compliance
Customers are responsible for determining whether Humanitarian Software services are appropriate for their regulatory, legal, or organizational compliance obligations, including obligations relating to humanitarian, healthcare, or sensitive operational data.
11. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
12. Your Rights and Choices
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
• Access information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of information
• Object to certain processing activities
• Withdraw consent where applicable
• Request information regarding how data is processed
13. Legal Basis for Processing (EEA/UK Users)
If you are located in the European Economic Area or the United Kingdom, we process personal information under one or more of the following legal bases:
• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Protection against fraud, misuse, or security threats
14. Children’s Privacy
The Site is not directed to children under 13 years of age, and we do not knowingly collect personal information from children.
15. Third-Party Websites
The Site may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party sites.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or operational needs.
Updates will be posted on this page with a revised effective date.
17. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Humanitarian Software
https://humanitariansoftware.com
[email protected]